Shipping Policy
Key info:
- Order cutoff: 17:00 (GMT+10:00) Australian Eastern Standard Time (Australia)
- Order handling: 1-3 business days (Monday to Friday)
- Order transit: 4-6 business days (Monday to Friday)
- Free shipping on all orders within Australia
- Delivery Time: 5-9 business days (Monday to Friday) before the order reaches you.
Cancellations
Something came up and you want to cancel? You can! Let us know via info@martyjewellery.com and make sure you do this before we ship the order (usually within 1-3 days). Are you too late? Don't worry, you can still return the order. The return shipping costs will be at your expense.
Wrong / damaged items
The package has arrived, but something's wrong? Usually that's an error on our side - that we pack the wrong size or a different color.
Please reach out to info@martyjewellery.com within 30 days of getting the package. Attach photos, your order number and let us know what's wrong. We'll do our best to resolve the issue quickly.
Delayed Orders:
Okay, so it should take at most 9 days until your order arrives (let's do the math just in case, max 3 for handling and 6 for transit). If there's a delay (and you're not out in the bush), please wait for 3 extra days and then reach out to us - we'll see what's happening.
Contact:
Store Name: Marty Jewellery
Business address: Kortenaerlaan 42, Terneuzen, The Netherlands
Phone number: +31619324335
E-mail: info@martyjewellery.com
Monday - Friday: 08:00 am - 5:00 pm
(GMT+10:00) Australian Eastern Standard Time (Australia)
We will reply to your messages within 24 hours on business days.